PERFECTION THROUGH CUSTOMISATION

Messaging-on-Hold

Homepage Testimonials

Astound was recommended to us by UBT [our business advisory company] to provide an on hold message service. Terry and his team worked with us to provide an outstanding quality recording to better educate our clients whilst on hold. It has also assisted our sales and admin team to more enthusiastically embrace our core marketing message. I’m very impressed with Astound’s work and I would definitely recommend them!

— Jon McEwen, Jaram Australia 14/7/2019

Terence went above & beyond! He was professional and offered solutions to suit our immediate needs, while considering future expansion options. We are very pleased with the great product & service.

— Whendi Poole, Doorpac, Somersby NSW 4/7/2019

I want to compliment one of your excellent employees, Terrence Ford. He went to great lengths to help me choose the right product for my service. 

He knew just what to do to solve my problem quickly and we got the phone service installed just within one week!

Such service builds great working relationships. I am very happy with Astound.

— Viola Lobo, Maspro Engineering, Condobolin NSW 3/7/2019

“Thanks Terence, you made that very easy!

Terence! We are impressed thank you very much.

Please tell her that she did a great job!”

— Ranee Wilkinson, Community Chest, Beechworth VIC 25/3/2019

“Morning! Just uploaded the main recording and it’s heaps better! Thank you for doing that!!!!

Very impressed with the quick turnaround time not only when enquiring on this product but also the short timeframe for the recordings. After trying to do the recordings ourselves and not getting the quality needed, Astound was able to provide us with recordings that have a profession edge and were of excellent quality.

Thank You Astound for your help with getting the file’s correct for the system we use!  Will definitely use you again!”

— Tammie Pudney, Criterion Industries VIC 12/07/2018

Maximising Caller Retention –
How do callers feel when they call your business?

Messaging–on-Hold has never been
as important as it is now in an ever-progressive modern environment.

Would you ignore statistics?

Nearly 90%

of all phone guests prefer informative messages rather than radio, generic phone jingle or silence

70%

of all business calls are placed on hold

60%

of all guests left in silence hang up

Marketing Messages-on-Hold…
How are they used to make you look better?

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Improved guest experiences with your company

Promote your services and products, by
cross-selling.

Remember your existing customers are the most valuable – show them you care.

Make it fun and entertaining while you inform and confirm them in their decision to deal with you, add some industry relevant sound effects.

Your on-hold presence is the image your callers perceive about you…think about the consistency of your marketing process:

  • You’ve got a good website and Facebook page.

  • You’ve got well-presented showroom, offices and vehicle fleet parked outside.

  • Your client may have been referred to you.

  • Your staff are well-trained and professional.

  • Then your prospect/client calls and is placed on hold…what do they hear, and what do they think? Is it consistent?