“Thanks Terry, I am pleased with the way these have turned out.
Terry was very patient and thorough as we worked through the process. More importantly, the end result was very clear and professional, and something we are very confident to use as the first touch-point for our callers. While we went down this journey of automated telephone answering to help backup customer service, we now realise this is actually the forefront of enhancing customer service…..getting the caller to the right person even quicker!”
— Administration Manager at Fernland , Yandina, QLD, 20 May 2020
“Very professional, engaging and love that it’s a local voice.”
— Hire Company, New Zealand
“The new recordings are now installed and working well! We’ve had lots of positive comments from customers - love the professionalism, easy-listening. Would recommend Astound Group for their on-hold services.”
— Hire Direct
“Astound was recommended to us by UBT [our business advisory company] to provide an on hold message service. Terry and his team worked with us to provide an outstanding quality recording to better educate our clients whilst on hold. It has also assisted our sales and admin team to more enthusiastically embrace our core marketing message. I’m very impressed with Astound’s work and I would definitely recommend them!”
— Jon McEwen, Jaram Australia 14/7/2019
“Terence went above & beyond! He was professional and offered solutions to suit our immediate needs, while considering future expansion options. We are very pleased with the great product & service.”
— Whendi Poole, Doorpac, Somersby NSW 4/7/2019
“I want to compliment one of your excellent employees, Terrence Ford. He went to great lengths to help me choose the right product for my service. He knew just what to do to solve my problem quickly and we got the phone service installed just within one week! Such service builds great working relationships. I am very happy with Astound. ”
“Thanks Terence, you made that very easy! Terence! We are impressed thank you very much. Please tell her that she did a great job!”
— Ranee Wilkinson, Community Chest, Beechworth VIC 25/3/2019
“Morning! Just uploaded the main recording and it’s heaps better! Thank you for doing that!!!!
Very impressed with the quick turnaround time not only when enquiring on this product but also the short timeframe for the recordings. After trying to do the recordings ourselves and not getting the quality needed, Astound was able to provide us with recordings that have a profession edge and were of excellent quality. Thank You Astound for your help with getting the file’s correct for the system we use! Will definitely use you again!”
Just an update re the latest developments The messages have been finally set up
It sounds very professional and exactly what we wanted I’d also like to add the fact that you were so kind and considerate enough to negotiate on our behalf and persist with despite all the obstacles. We are very pleased with the end product and are exceptionally happy that the messaging system could showcase it as we wanted. Thank you very much for all your help ”
— Shanthini Seelan, Bridgeview Medical Centre, Toongabbie, NSW 6/10/2017
“Thank you very much for all of your assistance with getting this up and running for me. Your prompt and friendly service from start to finish has been fantastic and I am very appreciative. ”
“Talk about super-efficient! Astound was a pleasure to work with. The process was made easy and Terence handled all the communication with the Telco to get our messages up and running. And what an improvement to our phones – everyone loves our new voice messages. Thank you Astound – I couldn’t recommend your services more highly!”
— Beth Gwalter, Recovery Station, Toronto NSW 1/09/2017
“Well, I honestly think that it is very well done. I like how it touches on suppliers as well - it’s not only customers that get put on hold! And all the messages are short but complete, and all are consistent throughout. I got no suggestions for improvement, sorry! If I think of something I’ll let you know. ”
— Ben, Greenline, Wagga Wagga NSW 21/12/2016
“Thanks for sending these audio files through. They are fantastic. Very happy from my end. No changes required. ”
— Marney Twitt, Ramsay Health Care - Albury Wodonga 11/1/2017
“That production was excellent.
It exceeded my expectations by far; I’d give it 150%”
— Andrew, Grainline, Wagga Wagga NSW (9/2/2016)
“Thank you, that’s great work, love the additions to our script.”
— Greta, Sell Buy Rent Real Estate, Wodonga VIC 6/1/2017
“Hi Terence,
Thanks for your help, much appreciated. I have been listening to other businesses answering services and I will recommend you when I get a chance.
“be astounded at ASTOUND”. If you don’t wish to have your oppositions radio adverts broadcast to your clients on hold, give Terence a call. Outstanding service, follow-up and value””
— Greg Wood, Principal/Sales Executive at Wood Real Estate
